I can not efile. each time it recycles back to ask for my id info. What is wrong?

why will it not except my id info

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haven’t received my taxes but on credit karma it say federal refund sent but turbo tax says they received it but it says I was suppose to got it on the 7th credit karma said the 9th but the turbo tax representative said I’m all good I didn’t have no error

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I can not efile. each time it recycles back to ask for my id info. What is wrong?

I can not efile. each time it recycles back to ask for my id info. What is wrong?

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I can not efile. each time it recycles back to ask for my id info. What is wrong?

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I can not efile. each time it recycles back to ask for my id info. What is wrong?

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