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PaulEBoy
Level 1

I bought TT 2018 for Mac but my Mac is too old to meet system requirements to use the software. Can I instead use TurboTax Online? Without having to purchase a new TT18?

 
2 Replies
DoninGA
Level 15

I bought TT 2018 for Mac but my Mac is too old to meet system requirements to use the software. Can I instead use TurboTax Online? Without having to purchase a new TT18?

The TurboTax online editions for tax year 2018 have permanently closed.  Only the TurboTax desktop editions for tax year 2018 are available.

See this TurboTax support FAQ for Mac minimum system requirements - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

 

You can request a refund of the software purchased from TurboTax using this website - https://support.turbotax.intuit.com/forms/refund-request.jsp

 

Or contact TurboTax support during business hours - 5am to 5pm Pacific time, Monday thru Friday

If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

PaulEBoy
Level 1

I bought TT 2018 for Mac but my Mac is too old to meet system requirements to use the software. Can I instead use TurboTax Online? Without having to purchase a new TT18?

Thank you (belatedly!).

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