Solved: I bought cd because it advertises 5 federal efiles, however my Mac is too old for cd and is not able to install. How do I get 5 codes to download?
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I bought cd because it advertises 5 federal efiles, however my Mac is too old for cd and is not able to install. How do I get 5 codes to download?

 
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Level 15

I bought cd because it advertises 5 federal efiles, however my Mac is too old for cd and is not able to install. How do I get 5 codes to download?

I don't think you can.  Turbotax Online is built completely different and each return you want to file needs a separate account and a separate fee, unless you qualify to file for free. 

You can try calling customer service, but to be frank, I'm not sure why your owning a 10 year old computer would entitle you to 4 free online tax returns. 

See links below for customer support, and the return policy for the CD.

If your income is less than $34,000, you can file using the TaxFreedom edition, which includes complicated forms not normally included in the "regular" free version of Turbotax. The IRS requires it to be a separate web site. https://turbotax.intuit.com/taxfreedom/ You must create a different account to use TaxFreedom, you can't use your existing Turbotax account.  You will need to start over from scratch.  You may also need to clear your browser cache and cookies before logging in.

The Satisfaction Guaranteed policy and claim form are here.

https://ttlc.intuit.com/replies/3301962


https://ttlc.intuit.com/replies/3300041


*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*

View solution in original post

3 Replies
Level 15

I bought cd because it advertises 5 federal efiles, however my Mac is too old for cd and is not able to install. How do I get 5 codes to download?

I don't think you can.  Turbotax Online is built completely different and each return you want to file needs a separate account and a separate fee, unless you qualify to file for free. 

You can try calling customer service, but to be frank, I'm not sure why your owning a 10 year old computer would entitle you to 4 free online tax returns. 

See links below for customer support, and the return policy for the CD.

If your income is less than $34,000, you can file using the TaxFreedom edition, which includes complicated forms not normally included in the "regular" free version of Turbotax. The IRS requires it to be a separate web site. https://turbotax.intuit.com/taxfreedom/ You must create a different account to use TaxFreedom, you can't use your existing Turbotax account.  You will need to start over from scratch.  You may also need to clear your browser cache and cookies before logging in.

The Satisfaction Guaranteed policy and claim form are here.

https://ttlc.intuit.com/replies/3301962


https://ttlc.intuit.com/replies/3300041


*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*

View solution in original post

Level 15

I bought cd because it advertises 5 federal efiles, however my Mac is too old for cd and is not able to install. How do I get 5 codes to download?

If your mac is too old for the CD it is also too old for the download.  The system requirements are the same for the CD and the download.  You could use online TT.  Of course, you pay the fee per return instead of getting the five e-files.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 15

I bought cd because it advertises 5 federal efiles, however my Mac is too old for cd and is not able to install. How do I get 5 codes to download?

The desktop program is the same, whether you buy as a CD or download to install on your own computer.

The online program is available on any web-connected computer, and you can start on one computer and finish on another if you like, but it is priced differently and each return requires a separate account and a separate fee.
*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*
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