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I am using a different computer but have the AGI for the 2023 year. In fact the hard drives for the computer were wiped clean.

 
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4 Replies

I am using a different computer but have the AGI for the 2023 year. In fact the hard drives for the computer were wiped clean.

And what is your question?  Please describe what you need to know, and someone may be able to comment. 

Do not post any personal info in this public forum.

I am using a different computer but have the AGI for the 2023 year. In fact the hard drives for the computer were wiped clean.

@ chillwthme  wrote in a message:  "I am using a computer where the hard drives were wiped clean. I must be using a different not email but something different. Cause I need to use my AGI this year and never had to do that. Help!!!!"

 

Please describe your situation with enough details (no personal info) so that people will know what you are doing, including what product you are using for your 2024 return--Online TurboTax or desktop software??   

 

It's still not clear what you need to know.   Nearly everyone will be using the 2023 AGI for verification purposes when they efile a return.  So do you have the 2023 AGI or not?   In your original post you said you have it.  And also what do you mean by "different email?"  What does that have to do with it?  Are you trying to use Online TurboTax and can't log into your account?  i.e., are you having a problem with the User ID?  Or you can't find your online 2023 return, or what?   If you used a different email address, we can help you get back into your account.

 

Please respond in this thread and not by messaging.  You'll have a greater chance of help if all the forum helpers see your thread. Thanks!

I am using a different computer but have the AGI for the 2023 year. In fact the hard drives for the computer were wiped clean.

I do have the AGI.  Is it possible I put a different way to have my payment that I am due or that I owe went somewhere else????

I am using a different computer but have the AGI for the 2023 year. In fact the hard drives for the computer were wiped clean.


@chillwthme11 wrote:

I do have the AGI.  Is it possible I put a different way to have my payment that I am due or that I owe went somewhere else????


I'm sorry, but I still have no idea what your issue is, since you have not provided a full detailed explanation.  I don't even know what tax year return you are talking about and how it was prepared--Online TurboTax or desktop software.  I don't know what your concern is about the 2023 AGI mentioned in the title of this thread and which you say you have, or what you mean now by asking about your "payment that I am due or that I owe."  

 

You have a couple of options.  You can either try again to explain your issue in full so that perhaps someone in this user forum can understand it, or if you prefer, you can phone TurboTax Support and talk to someone.   Perhaps in a real-time conversation it will be easier for you to explain your issue.    This time of year they are open every day from 5AM-9PM Pacific.

 

FAQ:  What's the TurboTax phone number?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

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