I am unable to start my state return. the program goes into an endless loop when I press start.

kare1 · ‎June 15, 2020

JotikaT2 · ‎June 15, 2020

It depends.

If you are working in the online software, try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in.

Instructions to clear cookies to restart TurboTax

If you are using the desktop version of the software, try the following to update your software

Select the Online menu at the top
Then select Check for Updates.

Please comment if this does not resolve your issue.

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I am unable to start my state return. the program goes into an endless loop when I press start.