Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Still need to file? Our experts can get your taxes done right. Get started >
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
somersusmc
New Member

I am trying to get my return. i go to upgrade but plus and deluxe are blocked out saying i have this product. i am still not able to view 2017 returns. please help me.

 
1 Reply
Kat
Level 15
Level 15

I am trying to get my return. i go to upgrade but plus and deluxe are blocked out saying i have this product. i am still not able to view 2017 returns. please help me.

It appears from your post that you are currently in the Deluxe edition of TurboTax Online.  

You'll need to go ahead and make payment for the Deluxe program (or PLUS if you want to downgrade to that first) in order to unlock your prior-year returns.  See instructions below for making payment to unlock your prior year returns.

https://ttlc.intuit.com/replies/5574744

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies
v
ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789-_~