Did you pay for the Desktop Deluxe program or the Online version? You appear to be in the Online version and not the Desktop program. Although in the Desktop program you do have to pay $25 for the state efile. If you bought the Desktop program did you install it with the 16 digit License Code? You can't apply the Desktop purchase to the Online version.
Or you are in the wrong account. It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery