turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

yvettebosque
Returning Member

I am trying to file 2023 taxes already paid for deluxe product and it won't take me to filing page keeps going to purchase page ????

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply

I am trying to file 2023 taxes already paid for deluxe product and it won't take me to filing page keeps going to purchase page ????

Did you pay for the Desktop Deluxe program or the Online version?  You appear to be in the Online version and not the Desktop program.  Although in the Desktop program you do have to pay $25 for the state efile.  If you bought the Desktop program did you install it with the 16 digit License Code?  You can't apply the Desktop purchase to the Online version. 

 

Or you are in the wrong account.  It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery

 

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies