I am trying to access my prior year return. I had to create a new account because I didn't remember the log in info. Any assist would be helpful.

[Philip_B]

Unfortunately once you create a new account, you cannot access your prior year return through that new TurboTax account. You need to use the same account.

We offer a number of ways to assist you in recovering access to your account.

Go to our account recovery page. https://myturbotax.intuit.com/account-recovery/
Enter either your:
Phone number (recommended)
Email Address
UserID
Follow the on-screen instructions.

You will either be sent a code to help you recover your account or be given a list (through email or on screen) of possible accounts associated to your information. We will list the recommended account for you at the top of that list.

If you are still unable to recover your account after trying these steps, please select the link that says Try Something Else. You will be guided to enter additional information to help identify the right account and several questions to verify your identity.

Once you are signed into your account, we recommend you add or update your phone number. This will increase your account security and make future account recovery attempts easier.

_____________________________________________________

If you no longer have access to your email address and are unable to login to your TurboTax Online account please complete the Email Change Request Submission Form.

https://ttlc.intuit.com/questions/1899319-e-mail-change-request-submission-for-your-turbotax-account

You can also order a transcript of a previous year's return from the IRS here: https://www.irs.gov/individuals/get-transcript

[Ceddi2424]

I forgot my password to get into my account so I tried to create a new account but there telling me to also type in my first password & I forgot

[Irene2805]

Please see this TurboTax Help article for assistance:  Forgot your TurboTax Online User ID or password?

You can also call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

@Ceddi2424