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1 Reply
HeatherPLO
Expert Alumni

I am stuck!???????

Are you stuck on the page while it's processing, or in a loop?  Try the below steps and that should assist you in moving forward with your filing:

Log out of Turbo Tax and close out of your browser.  Then, clear your cache and delete your cookies.  Open up your browser window and go back into Turbo Tax.  This should have fixed your issue.  Please see below on how to clear your cache and delete cookies:

Clear Cache:

https://ttlc.intuit.com/replies/3302272

Delete Cookies:

https://ttlc.intuit.com/replies/3301745

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