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aliceg322
New Member

I am stuck on a screen with no "continue" button. How do I complete my tax return?

I am close to completing my return
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6 Replies
JulieS
Expert Alumni

I am stuck on a screen with no "continue" button. How do I complete my tax return?

Be sure to scroll down to the bottom of the screen. Do you have anything in the bottom right? If no, please describe what you do see on the screen.

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aliceg322
New Member

I am stuck on a screen with no "continue" button. How do I complete my tax return?

There are two boxes:

"Registration Info" and

"Terms and conditions"

Neither box has a hyperlink.

And there is a "back" button.  But no "continue" button

There is nothing in the bottom right.

See attached image.

And thank you for your help

T-page0001(1).jpgight.

JulieS
Expert Alumni

I am stuck on a screen with no "continue" button. How do I complete my tax return?

Click Registration info. You may need to provide more personal information, usually phone number or email address, before you can submit your tax return. 

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aliceg322
New Member

I am stuck on a screen with no "continue" button. How do I complete my tax return?

But the "Registration info" is NOT a hot link.

aliceg322
New Member

I am stuck on a screen with no "continue" button. How do I complete my tax return?

Problem solved.  The "bad" screen was in my cache.  Once I cleared my cache, the correct screen with links appeared and  I was able to complete my return.  Shoulda thought about the cache earlier.  Thanks for your help.

Jabjab
New Member

I am stuck on a screen with no "continue" button. How do I complete my tax return?

If it's a worksheet page, in my experience you can't go anywhere unless you enter something.   I sure hope this helps.

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