I am not able to e-file

Forum|Forum|6 years ago
May 3, 2020
3 replies
43 views

Hi,

When I am trying file my tax through e-file I am getting the following error. Please let me what can I do to e-file my taxes through turbo. Looking forward for a solution.

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

Thank you,

Anvitha

TurboTax Free Edition Online

fanfare

Level 15

"Please let me what can I do"

do what the message says.

Log out.

Try again tomorrow.

anvithakatragaddaAuthor

Level 2

Thanks for replying, l tried logging in after 24 hrs but I still get the same error

SteamTrain

Level 15

@anvithakatragadda

This FAQ is probably close to what you are experiencing....probably your phone number:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17-invalid-sms-number-contains-invalid-digits-when-trying-to/01/27035

__________________________________________

And here's a long discussion about the same issue...maybe one of the followup posts will show something that helps...several of these posts have people who said that "something" in one of the comments helped.:

https://ttlc.intuit.com/community/taxes/discussion/error-in-transmission-invalid-sms-number-must-be-between-10-and-10-digits/01/1524696

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*