I am having major problems with TurboTax. I am unable to complete my taxes. TurboTax keeps freezing and I have tried 7 different browsers and machines. The problem is TT

[bgarland1]

1099-B form which was uploaded is FREEZING when loading making me unable to submit my taxes. TurboTax IS NOT WORKING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[lauriofam5]

I was using the 1099-B tab to upload a broker statement (manually) on 2020 desktop and it keeps freezing.

I have tried all the troubleshooting methods. When I put "Run as administrator" it asks for my activation code?

I have updated my computer and am running Windows 10. 

It has been working fine for hours. Any help please ?

[MarilynG1]

If your import from your financial institution is not working property, click this link for info on How to Enter a Summary in Lieu of Individual Transactions, which is perfectly acceptable to the IRS.

You may need to mail your Form 8453 with a copy of your 1099-B to the IRS separate from your Efiled tax return.  TurboTax will tell you if this is necessary.

Click this link for more info on Mailing Form 8949 for Summary Totals. 

[CPan]

I am also having a similar issue. We got everything entered, but the page WILL NOT move forward after that. It freezes if I click anything other than upgrade... I don't want or need to upgrade... I have tried multiple different things to correct it, but it will not move forward.

[SamS1]

If you have a form in your return that requires you to upgrade to another service level, you will not be able to finish your return.  Click here for a listing of forms and products associated with each.  You can also try clearing your browser cache and cookies.  Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive. On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.  Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Safari for iOS (mobile devices)

[Klaren]

I had the same problem.  After uploading from brokerage account, it would freeze when trying to update Investment Income.  How I resolved it was to switch to "Forms View" and correct errors - turns out cost basis had not been filled in on several uploaded transactions.  One the errors were corrected, the system worked fine.