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sandydrew
New Member

I am getting an error "Hmm, looks like we've hit a snag"

Then it goes on to say We recommend you revisit the last topic you were working onto make sure all your info is correct.

I have checked, rechecked and checked again. I am finished and ran through all the final reviews with no errors. BUT I keep getting this error when I try to enter one 1099-INT. I have rebooted, upgraded, checked and checked again. So this is a software issue I need to get past so I can file. 

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2 Replies
LindaS5247
Expert Alumni

I am getting an error "Hmm, looks like we've hit a snag"

If you have the Form 1099-DIV included in your return and you can get past the final review (even though it says "needs review" by your Form 1099-DIV) then you may be able to-file successfully.

 

You can try deleting the Form 1099-DIV and re-enter it manually.

 

To delete Form 1099-DIV, you can do the following:

  1. Open/continue your return
  2. Click on "Search
  3. And in the search bar type"1099-DIV"
  4. Select "Jump to 1099-DIV"
  5. It'll take you to a screen that shows your Form(s) 1099-DIV that you have entered.
  6. Next to the Form 1099-DIV you want to delete, click on the (down-Facing) caret
  7. Click on the "garbage can" to delete this form

You can enter your Form(s) 1099-DIV information using the steps below:

  1. Open your return
  2. In the search Bar enter Form 1099-DIV
  3. Select "Jump to 1099-DIV"
  4. It will ask, "Did you have investment income in 2024?" Select "Yes"
  5. Select "Continue"
  6. Select "Skip Import"
  7. You will Select your investment type which is "Dividend"
  8. You will "Continue"
  9. Then you will see the screen "Let's get the info from your 1099-DIV"
  10. You will type in the information from your Form 1099-DIV on that page

 

Click here for How Do I View and Delete Forms in TurboTax Online

 

Click here for "How to Delete Forms in TurboTax Desktop

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sandydrew
New Member

I am getting an error "Hmm, looks like we've hit a snag"

It did work by deleting the form and re-entering. Thanks!

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