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If you have forms not included in the free version, you won't qualify to use the free version. Follow these steps to downgrade to the free TurboTax Online product:
Depending on what your tax situation is, you may need to upgrade if you have:
Get more information on which forms are included in TurboTax Free Edition.
Probably because you do not qualify for the free version of TT Not many people do. Basically just a W-2 and a standard deduction. Other forms require a paid version. If you want a free program you might go to IRS.GOV and see if you qualify for any of their free programs.
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