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I already paid for TurboTax in January, taking advantage of a special offer. Now they want me to pay again for the same return. How do I resolve this?

 
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I already paid for TurboTax in January, taking advantage of a special offer. Now they want me to pay again for the same return. How do I resolve this?

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –

https://support.turbotax.intuit.com/contact/ 

I already paid for TurboTax in January, taking advantage of a special offer. Now they want me to pay again for the same return. How do I resolve this?

Do you know what you paid for?  The Online web version or tne Desktop CD/Download program?  If you are in the Online version maybe you upgraded to a higher version or added a state returner some other service.

 

Or you bought the Desktop program but ended up in the Online version.

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