We know nothing about your computer other than it has only 2GB of memory. some have memory slots that allow upgrade others do not. Consider this. For 2025 tax returns that are done on desktop Turbotax it seems (at this point in time) your operating system will have to be windows 11. Are you using W10 or 11? if 10 some computers cannot be upgraded to W11. I don't think Turbotax support can really help with these issues.
if you click on settings in the start menu and then update & security in the next screen you should see info about whether your computer has or is W11 compliant and also the current OS. if you have W11 that leaves the memory issue which only a computer tech could answer by looking inside the computer. if W10 but its W11 compliant and you upgrade you may again face memory issues. If W10 but not upgradeable to W11, it makes no sense to upgrade memory if that's possible because in 2025 you'll either need a new computer or go back to online.
Turbotax desktop 2024, when a return is opened along with the update services, can take about 1/2 GB (on my computer). there are other processes that also must run when using Turbotax desktop in addition to other operating system processes which must run. if you stop some of them your computer will crash.
Unless you have a tech friend, the cost of having a pro look at your computer and upgrading. if possible, might be more than a new computer
