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qollzem
Level 1

How to Get Sign-In Code by E-Mail, Not by Text?

Every time I sign in to TurboTax, it insists on sending me a sign-in code first, even though I am in the same brower session on the same device, and even though two-step verification is turned off.

 

Originally, TT sent the code by e-mail, which worked fine. Then I made the mistake of giving TT my phone number. Without asking my preference, TT switched to sending the code by text.

 

I do not receive TT’s text messages reliably. I want to get the codes by e-mail. But I see no setting for that option in my account profile. Does it exist?

 

I considered turning on two-step verification, but that does not offer the option of e-mail either.

 

 

2 Replies
j_salinas241
New Member

How to Get Sign-In Code by E-Mail, Not by Text?

several atempts to get verrifcation by text not received.  

send by email please  [email address removed]

 

 

 

KatrinaLO
Intuit Alumni

How to Get Sign-In Code by E-Mail, Not by Text?

Log completely out of all TurboTax accounts if you have more than one. 

You can use this link https://myturbotax.intuit.com/account-recovery/ to recover your account with your phone number. If that doesn't work there is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate. 

If you still can't access your account, you can contact TurboTax Support for assistance by following this link https://support.turbotax.intuit.com/contact/

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