Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
jtara01
New Member

How to fix "TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue. Error 70001"

 
2 Replies
Critter
Level 15

How to fix "TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue. Error 70001"

This is a spontaneous connectivity issue that usually resolves itself if your connection to TurboTax remains intact while the process you are working on completes.

 

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

 

If that does not solve your problem, consider some other things you can try:

 

  1. Reset your wireless access point and try logging in again
  2. Turn off your computer, your router, and your cable modem, in that order
  3. Wait a minute, then turn your modem back on
  4. Wait another minute, then turn your router back on
  5. Once your router is back up, turn your computer back on and try logging in again

 

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/

ps132946
Level 1

How to fix "TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue. Error 70001"

And if I am turbotax support, then what should I do???????

Dynamic AdsDynamic Ads
Privacy Settings
v