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SweetieJeanAnswer
Alumni - Champ
Jun 6, 2019 5:20 AM UTC

You can check your order status

Check your order status here

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6 replies

boudreaufredAuthor
Level 2
Jun 6, 2019 5:20 AM UTC
The order status does not mention the CD, only the Download
VolvoGirl
VolvoGirl
Level 15
Jun 6, 2019 5:20 AM UTC
Did you buy the CD or buy the Download?  If you need to download your program…..
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901289-download-your-turbotax-software-purchase">https://ttlc.intuit.com/questions/1901289-download-your-turbotax-software-purchase</a>

Access your downloads here
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download</a>

If you can't find your download, use this TurboTax account recovery website to get a list of user ID's for an email address.  Run the tool against any email addresses you may have used <a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a>
boudreaufredAuthor
Level 2
Jun 6, 2019 5:20 AM UTC
A Intuit Phone Representative walked me through the CD/Download process Online: she told me, I would be receiving a CD, as well as the Download I got.
dr-vincent9
Level 2
Jun 6, 2019 5:20 AM UTC
I bought the 2018 Turbotax Home & busines CD. Does this mena I can immediately 'download' ... then receive the CD by mail?
VolvoGirl
VolvoGirl
Level 15
Jun 6, 2019 5:20 AM UTC
Only if you are on the Advantage plan and got charged on November 7.  Then you get both.  Otherwise, Contact Customer Service 5am-9pm Pacific time 7 days a week, <a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>  
Alumni - Champ
SweetieJeanAlumni - ChampAnswer
Alumni - Champ
Jun 6, 2019 5:20 AM UTC

You can check your order status

Check your order status here

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