How do you request a refund?

Forum|Forum|6 years ago
March 28, 2020
2 replies
3 views

The online software did not meet my expectations. I paid to view my return but I did not file. It was not filling my 1040 correctly. How do I request a refund?

TurboTax Self Employed Online

TaxMan47Author

Level 2

I tried the online form here but it's not working. I entered my order number <removed> but it gives me an error "Order Number is in an incorrect format."

https://support.turbotax.intuit.com/forms/refund-request.jsp

DeanM15

Level 10

You are using the Online software, the form you are filling out is for the CD/Download software.

You are going to have to talk to Customer Support. The best way to get to customer support is to use the Help icon in the upper right-hand side of the TurboTax screen. You can also try here.

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TaxMan47Author

Level 2

I'm not able to reach anyone on the phone. The voice prompts never give me the option to talk to a person.

cgnaudiolabs

Level 2

I tried to e-file my taxes and when I went to submit I got a message that I needed to update my software. When I tried doing this I got Microsoft error 1603. I was un able to e file because I could not update my software. So I printed out my taxes and mailed them in. In order e file my state taxes I had to pay an extra $25 Visa ending in 5050 Since I did not e file my state of MN return I would like a refund of the $25 Thank you

Thomas Gallagher cell [phone number removed]

xmasbaby0

Level 15

@cgnaudiolabs

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**