How do I scroll to the "Submit" button?

Forum|Forum|3 years ago
April 10, 2023
2 replies
7 views

Turbotax is charging me a fee for federal taxes but it won't allow me to scroll to the Submit button

TurboTax Online

Krishnapriya1

Level 2

It was very frustrating to get to the submit button. Hope someone from TurboTax IT sees this response.

I would be able to drag the window up and see the continue and submit buttons, but as soon as I released the mouse, the window would slide back. Then I kept hitting tab till I thought, I made it to the continue and submit buttons. I was taken to the privacy window. Anyway, finally hitting tab several times and enter (making a guess) did it. That was half the battle. Then when I put in my credit card information, I could not hit submit. This was worse than the previous experience. I kept hitting tab, till I came back to my name and then shift+tab two times and hit enter. Finally I got my returns submitted.

This would be very hard for someone who does not know how tab and shift + tab work.

TiffanyL

Level 11

@adajet

Can you try the resolution provided above by Krishnapriya1?

If that does not work, please try the steps provided below to see if that resolves your issue: