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How do I request a refund I paid for the service but ended up using a different tax service.

 
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3 Replies

How do I request a refund I paid for the service but ended up using a different tax service.

Did you complete a return but not file it? The fees are to produce a tax return. Not to file one. If you completed the return you aren’t charged until you file it. Did you file it?

How do I request a refund I paid for the service but ended up using a different tax service.

If you prepared a return and attempted to e-filed but got a rejection, or if you paid but just did not file, you are unlikely to get a refund from TurboTax but you can have that conversation with customer support.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How do I request a refund I paid for the service but ended up using a different tax service.

You pay to use TurboTax to prepare your taxes.  Once you finish and pay for the service, the completed tax return is yours and no way to return or refund it.  Even if you go to another service, you still have used and still own your TurboTax return.  It is like going to a resturant and eating dinner and then deciding to go eat another meal somewhere else.  You still ate the first meal and need to pay for it.

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