How do I get turbo tax to fix their program error quickly?

cherylann2001 · ‎April 05, 2026

IT 249 in NY is not calculating Long Term Care Credit Correctly for a non resident IT 203? The form is not using the right column of Line 31, the NY Adjusted Gross income, instead it's taking the higher Federal adjusted gross income? If I override it I can't file electronically. How do I get turbo tax to fix quickly?

SteamTrain

@cherylann2001

You'd have to call Customer Support and they would get a Diagnostic copy of your tax return...to check out the problem to see what $$ are going where using their NY software people.

But it's unlikely to get fixed before tax day.....and no guarantee they will agree.

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____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*