Are you installing this on a Windows computer? If so, please read on:
Before installing TurboTax on a PC, it's best to close any open programs, including firewall and virus-protection programs (but don't forget to turn them back on after installation is complete).
Installing from a download: Simply double-click the downloaded file to launch the installer. Find your download.
Installing from the CD: If installation doesn't start automatically after you insert the CD into your computer's CD drive, follow the directions below.
Tip: If you bought the CD but your computer lacks a CD drive, you can request the downloadable version.
- Hold down the Windows+R keys to open the Run window.
- Click Browse, and then navigate to the TurboTax CD on your CD/DVD/RW drive (usually Drive D).
- Double-click the setup.exe file to begin the installation.
- When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.
It’s a 14-digit combination of letters and numbers (XXXX-XXXXX-XXXXX) that can be found on your CD box insert, envelope, or packing slip, or in your Download confirmation email and/or order history. Need help finding it? Go here.
That's it! When you're ready to do your state return, we'll walk you through the state download and installation.
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Hi! Thanks for the response. I spent over an hour with Turbo Tax help person yesterday and we did all what you suggested to no avail. I purchased Turbo Tax with CD though my new laptop has no drive. I followed those directions and in every instance of arriving at the activation square nothing happened after 20 minutes. When I clicked in the center of the square when a click hand appeared, it took me back to the directions. I give up.
I’m returning the purchase and will buy online version