How do I fix Reject Code X0000-029?

Forum|Forum|6 years ago
February 27, 2020
4 replies
27 views

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TurboTax Premier Online

ee-ea

Alumni - Champ

This reject indicates that you have attached a document to the return that is not a PDF document. Identify the document that caused the reject. Recreate it as a true PDF document and reattach it before resubmitting the return.

This reject is caused by a non- PDF document that that has been saved or renamed with a .pdf file extension. An example would be a document that was scanned as a JPG image file, where the file extension was subsequently changed to .pdf. Such a file will not open in Adobe Reader and will be rejected as a binary attachment.

clkinwiAuthor

Level 2

Thank you for responding. I understand that I need to fix a PDF but, despite looking all over in TurboTax and using the search feature, I have no idea where to see a list of the numerous PDFs I uploaded nor, if I could find them, how to delete one and replace it.

TurboTax, this is a significant failure in your usual excellent functionality. Your error message should say which PDF and offer an easy way to replace it with a fixed one. I give up trying. I printed out my returns and will mail them in old school. 😞

cozolio

Level 2

I am having the exact same problem and agree that this is a major oversight on turbotax's website. So frustrating.

LeonardS

Level 14

To find the PDF files uploaded with your return follow these steps.

At the top of your screen, select E-File.
Go to 'Attach PDF Files.
Review the list of PDF attachments."

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jfis

Level 2

There is no place on my screen that says "E-File." Besides, I didn't create or attach any PDF files myself; I just answered TurboTax's questions and TurboTax filled out the forms. Anything else I can try?

AshleyA129063

Level 12

@jfis Please reach out to customer support for more assistance: Customer Service Support

pkmccarthy

Level 2

hopefully this helps, I posted my interactions with this exact reject code here:

How do i fix "A binary attachment submitted in the... (intuit.com)

Regards

"How do i fix "A binary attachment submitted in the PDF format must begin with the file header "%PDF-""

SunnyCapone

Level 2

From what I could gather, the issue is caused by the software the 1099 form provider used to create the .pdf. In some cases you may get a binary .xml or similar file type 'disguised' as a .pdf. The IRS software looks for a metadata file header that indicates the file type is a .pdf; some .xml to .pdf conversion software may not include this.

The layman quick fix: Print out your 1099 (1099-B) in most cases of concern here, from your broker or advisor and rescan it as a .pdf document and use that upload. Most multipurpose printer/scanners can do this or there are numerous free mobile applications.

Turbo Tax can't remedy this (without using the same checksums as the IRS, which is likely their intellectual property) , but maybe they can add their own metadata check to weed it out. Basically the .xml disguised as a .pdf is encrypted binary and not editable for your security (<- makes sense). Just rescan it as a .pdf 😉