The Primary SSN in the Return Header has been locked because Social Security Administration records indicate the number belongs to a deceased individual. Check the primary taxpayers name and social security number against the actual social security card.
Go to My Info and verify that your name and Social Security number are the same as shown on your Social Security card.
I went in and checked. My ss# is the only one on there. My husband who I’d deceased was taken off last year. I have theirs several times to refill and I keep getting the error message but that is my social security number and I am certainly not deceased.
@peggy18 You need to verify with the Social Security Administration that they did not make a mistake and send the IRS incorrect information concerning your SS number and being deceased.
To prevent this rejection next year, call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records.
For now you will have to print and mail your tax return. See this TurboTax support FAQ for how to print and mail a tax return when using the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/print-mail-return-turb...
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