How do I file complaint with the Product Development team?
It has been YEARS and they still have not fixed the "Tell Us about your Refund" page: If you received a a refund from your previous year's State Tax return, Turbo Tax must check if said State tax refund should be classified as taxable income. Every year, their calculations are incorrect for the refund and the payment and withholding fields. They haven't even looked at it. I'm frustrated that I report this error every single year and nobody even looks at it. I shouldn't have to fix their calculation errors, especially one as serious as this.
They offered me a 20% discount for my troubles. I'm not interested in a 20% discount. I want this bug to get fixed!
If someone doesn't take a look at this serious bug, I'm going to file an official complaint with someone who will get their attention. It shouldn't have to come to that if someone from TurboTax/Intuit will simply provide means to have two-way communication over phone and email not with customer support but technical support and/or product development team. It shouldn't take years to look at a reported bug, let alone resolve it. It's unacceptable. If you're out there, TurboTax/Intuit, let me know so we can be proactive and resolve this matter.
