How do i file a complaint

[juliebroussard35]

How do I file a complaint.  I was charged for an upgraded version of turbo tax but my return was simple and should have been free

[JamesG1]

Have you paid and/or filed your tax return?

If you have not paid and/or filed your tax return. you may be able Select Tax Tools from the left menu, then Clear & Start Over in a new free tax return.

[juliebroussard35]

I have already filed but now realize that it should have been free.  I would like a refund.  

[taxlady28]

There is no place to file a complaint and no refund. When the upgrades happened you were told and approved. by clicking to continue.  If you clicked through without reading the screens that is not a reason for refunding.

[juliebroussard35]

The agent that I spoke to on the phone advised me to file a dispute with the credit card company.  I feel like the website is misleading and did not show visibility for the free option.  Is my only option to file a dispute?

[juliebroussard35]

Does a misleading website qualify for a refund? There was no option for free service leaving me to believe that it wasn’t available.  I didn’t know that the free option route was hiding. 

[taxlady28]

Millions of people are able to understand the website.

[juliebroussard35]

Millions of people are over paying due to a misleading website specifically designed to make you think that you have to use the options which require a fee.  Why do you have to choose the tax tools in left menu in order to switch to the free edition?  

[DoninGA]

Go to this TurboTax website for the Free online edition - https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp

[juliebroussard35]

https://www.propublica.org/article/turbotax-just-tricked-you-into-paying-to-file-your-taxes