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When you use Online TurboTax, you get one return per fee. Each return needs its own account and user ID. If you use the same account and user ID for a second return, you overwrite the first one and lose it forever.
When you use Desktop TurboTax, which you install from a CD or download to your own hard drive, you can prepare and e-file multiple returns for the cost of the software. You can e-file up to 5 Federal returns—more if you mail the additional ones. If you have multiple returns to prepare for family members, Desktop is more cost effective.
why in the past was i able to do multiple returns - Because you were probably using the TurboTax desktop CD/Download editions where you can complete as many tax return as needed.
You are using the TurboTax online editions which can only be used for one tax return per account and User ID. To start another return using the online editions you will need to create a new account with a new User ID.
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