How do I contact you

Forum|Forum|6 years ago
February 19, 2020
7 replies
27 views

By phone

TurboTax Premier Online

DoninGA

Level 15

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

omypearl

Level 2

wheres my return. i think my bank returned it.

BillM223

Level 15

If you think that your bank returned your refund (if there was an error in the account number or a mismatch between account number and the owner of the account), then when the IRS gets the refund back, they will issue a check to the taxpayer and mail it to the address on form 1040.

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omypearl

Level 2

the bank returned my state refund.nobody knows where my fed return is.i called the bank ,irs,and turbetax. it would be nice to have MY money!!!!!

Debkh1971

Level 2

I'm sooo frustrated going on angry. I have the same problem, who do we speak to or is our money just forfeited? Nobody will help, IRS, turbo tax, nor my bank. Is there anyone out there who can actually find out where my money us?

MarilynG

Level 15

First, have you confirmed with TurboTax that your return was filed and accepted?

If so, then what does the IRS website say about your Refund? Have they 'sent it to your bank' with a date? Or is it 'still processing?'

Then, if the IRS says they have sent your refund to the bank, did you choose to pay your TurboTax fees from your refund?

If so, then an intermediary bank gets your refund from the IRS, takes out the TurboTax fees, then sends the balance on to your bank.

There can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Click this link for more info on Receiving your Refund from Intermediary Bank.

@Debkh1971

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