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You can try contacting TurboTax Customer Service to resolve your issue using this link: Turbo Tax Customer Service.
I'm assuming your are using TT online, where it is free until you need to file or save/download the data. I tried TT online once. I didn't like it. I install it on my PC. I can choose to print/download/save the forms without filing, or file by paper instead of e-file. But, if you use TT online, they probably will not help you or allow you to download anything without paying.
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