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How do I change products if I decide I don't want to wait for a Tax expert?

I've reached a screen that informs me I should wait to be contact; however, the screen does not inform when to expect to be contacted, and I don't like the feeling of not knowing when someone's time will be available for me. Anyone know how I might contact Intuit and have them reset the online interface so I can change products from Live back to a DIY version?TurboTax Live Stall the Customer ScreenTurboTax Live Stall the Customer Screen

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EbonyL122824
Intuit Alumni

How do I change products if I decide I don't want to wait for a Tax expert?

You can follow the directions in the TurboTax FAQ here to downgrade your account. If you need further assistance, contact customer support here.

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2 Replies
EbonyL122824
Intuit Alumni

How do I change products if I decide I don't want to wait for a Tax expert?

You can follow the directions in the TurboTax FAQ here to downgrade your account. If you need further assistance, contact customer support here.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

How do I change products if I decide I don't want to wait for a Tax expert?

@EbonyL122824 , thank you for the helpful URL's!

 

@Intuit programmers: 

I was eventually contacted by a tax expert via the TurboTax Live chat feature about 120min after initially informed that I should expect contact within ~5min; a factor of almost 25x, that's Comcast-quality service, no bueno.

 

I would have been more satisfied if the expected wait time notification correctly predicted the wait time to within 2x of the estimation. 

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