How do I change products if I decide I don't want to wait for a Tax expert?

[Matt C]

I've reached a screen that informs me I should wait to be contact; however, the screen does not inform when to expect to be contacted, and I don't like the feeling of not knowing when someone's time will be available for me. Anyone know how I might contact Intuit and have them reset the online interface so I can change products from Live back to a DIY version?TurboTax Live Stall the Customer Screen

[EbonyL122824 · Accepted solution]

You can follow the directions in the TurboTax FAQ here to downgrade your account. If you need further assistance, contact customer support here.

[Matt C]

@EbonyL122824 , thank you for the helpful URL's!

@Intuit programmers: 

I was eventually contacted by a tax expert via the TurboTax Live chat feature about 120min after initially informed that I should expect contact within ~5min; a factor of almost 25x, that's Comcast-quality service, no bueno.

I would have been more satisfied if the expected wait time notification correctly predicted the wait time to within 2x of the estimation.