How do i change from deluxe version to free version?

[cinny51953]

What if you have already paid online how would you get a refund for fees

[cinny51953]

I filed 1040A and used the standard deduction, I think my fees should be $0

[marylou68417]

I thought I had filed free turbotax, but was charged $29. which I paid, because I had no choice. It states on my papers I had filed free, so what happened and what can I do.

[sydney]

It charged me for max without knowing how do I get this money back

[marylou68417]

rip off.

.

[sheryl123456]

I want a refund of my $29.95 !!!  Was not given an option to do the free and I didn't even finish my e-file!!!  I will be denying the charge if I don't here from them !!!  No way to talk to a specialist or contact them except for this stupid questions area.

[DoninGA]

@sheryl123456 - Use this website to contact TurboTax support during business hours - <a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>
Support can also be reached by messaging them on these pages <a rel="nofollow" target="_blank" href="https://www.facebook.com/turbotax/">https://www.facebook.com/turbotax/</a> and <a rel="nofollow" target="_blank" href="https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>

[DoninGA · Accepted solution]

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition.  Click on Tax Tools on the left side of the program screen while working on the 2017 online tax return.  Click on Clear & Start Over.

[marylou68417]

SO, it seems turbo tax may be scamming us, I have been using turbo tax for many yrs. It has slowly been changing. I do not like this and will look for another app next year. Enjoy my twenty nine dollars. you need it more than I do. lol

[beckamorton]

They are scamming us!!

[marylou68417]

seems they are going to lose a lot of business. why even offer " free", guess we dumbos will fall for anything. will not get any more of my money.

[cdannr]

You Shilocks can have your pound of flesh and drop of blood but you will not get another cent from me or recommendations from me. I resent the hell out of being bilked out of my hard earned money so I shall tell people about your deceitful dealings and urge them not to use your products.

[Garen]

Got me last year $119 now getting ready adding basic info etc says Deluxe and no option to rid it.my taxes are basic I'd never click on deluxe I'll be using h&r if this keeps up

[DoninGA]

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@Garen wrote:

Got me last year $119 now getting ready adding basic info etc says Deluxe and no option to rid it.my taxes are basic I'd never click on deluxe I'll be using h&r if this keeps up

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Which online edition of TurboTax can be used depends on the type of tax data you are entering.  The TurboTax Free edition is only for very simple tax returns.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.  The Free File Program will be available in mid-January - https://turbotax.intuit.com/taxfreedom/

TurboTax support FAQ - https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-free-file-pr...