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You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
Support is open from 5am to 5pm Pacific time, Monday thru Friday
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
To complete and file a 2023 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2023 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/
A 2023 tax return can only be printed and mailed, it cannot be e-filed using TurboTax.
You do not have to be 18 to file a tax return. Go to the following link on the IRS web site to see if you are required to file a 2023 tax return.
Do I need to file a tax return?
If you had a job in 2023 and had income tax withheld from your pay you might want to file a tax return to get a refund of the tax that was withheld, even if you are not required to file. You can only get a refund of federal or state income tax, not Social Security or Medicare taxes. If you have income from working, your parents cannot include your income on their tax return.
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