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Level 1
June 3, 2019
Question

How can I start over?

  • June 3, 2019
  • 2 replies
  • 18 views
There is no tax tool button in the menu in mobile app. Where is it? How can you get there?

2 replies

Level 9
June 3, 2019
You will have to sign out of your mobile app and use your Internet browser to sign in to access the Tax Tools button needed to clear your return. Please see answer below for more details.
Level 9
June 3, 2019

Yes, you can clear your return and start from scratch in TurboTax as long as you haven't submitted a payment, deducted the TurboTax fee from your refund, or registered. Please see FAQ (click on see entire answer) and complete the steps to locate the Tax Tools button to clear your return and start over: https://ttlc.intuit.com/replies/5264028