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You may need to clear your cookies and history. Sounds like your computer may be caught in a loop.
Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see the information you already entered and not items that are irrelevant or repetitive.
On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.
Each browser has a slightly different method for deleting cookies. Choose the browser you're using:
My friend couldn't do it on the phone app, but when he switched to a laptop and logged in again he was able to sign it with the apostrophe.
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