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Martinsh
Level 1

How can I get a refund of TurboTax fees? TurboTax is required by the IRS to offer free simple filings if you make under $35,000 per year. TT has deceptive questions

 
2 Replies
DoninGA
Level 15

How can I get a refund of TurboTax fees? TurboTax is required by the IRS to offer free simple filings if you make under $35,000 per year. TT has deceptive questions

Contact TurboTax support.  Use the key words billing issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

IRS Free File Program - https://apps.irs.gov/app/freeFile/


If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

 

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2019 adjusted gross income (AGI) of $36,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

jess26
Level 2

How can I get a refund of TurboTax fees? TurboTax is required by the IRS to offer free simple filings if you make under $35,000 per year. TT has deceptive questions

I contacted Turbotax via phone and FB and was unable to get a refund on TurboTax fees. They stated that since I had already used the software, the refund cannot be issued. Just FYI. 

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