How can I get a refund for the turbo tax program I purchased and download did not work on my desktop. I tried to do online and it don’t work submitting a refun request

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How can I get a refund for the turbo tax program I purchased and download did not work on my desktop. I tried to do online and it don’t work submitting a refun request

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

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