How can I cancel my subscription?

Forum|Forum|5 years ago
February 8, 2021
5 replies
40 views

How do I cancel my live deluxe subscription?

TurboTax Live Deluxe Online

BrandiLO

Level 14

For steps to downgrade to a lower-priced version of TurboTax, please click here. Keep in mind that you won't be able to do this if you've already submitted payment or deducted the TurboTax fee from your refund.

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buddmann1947

Level 2

I wish to cancel my subscription. Actually, I should get my money back. The software is ill-designed to assist an American taxpayer who is taxed in a foreign country and wants to prepare his US return. Communication with the company is nearly impossible because a US phone is required and I do not have one because I am a permanent resident in the Federal Republic of Germany. I made a sincere effort to use the Mac software, but the problems are insurmountable and communication is impossible. Please confirm the subscription cancellation.

Lyman Dulin

DoninGA

Level 15

@buddmann1947 wrote:

I wish to cancel my subscription. Actually, I should get my money back. The software is ill-designed to assist an American taxpayer who is taxed in a foreign country and wants to prepare his US return. Communication with the company is nearly impossible because a US phone is required and I do not have one because I am a permanent resident in the Federal Republic of Germany. I made a sincere effort to use the Mac software, but the problems are insurmountable and communication is impossible. Please confirm the subscription cancellation.

Lyman Dulin

See this TurboTax support FAQ for how to cancel an Advantage subscription - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/01/25548

tammy carpenter

Level 2

keeps asking for a 6 digit Coad I don't have one and cant fined any where and when I click on the button it sent it send it wound send for me an email first the info on it I send them and they would take cairn of it the information to me so I haven't found any thing so I want my order canceled and all my money returned if third if it isn't fixed I will e going to the BBB and social media in clouding local news stations and will be posting in all social media such as fb

BrandiLO1

Level 7

If you would like to request a refund of your TurboTax product, please click here for step-by-step instructions. If you would like assistance with your order to continue using TurboTax, would you mind clarifying what PIN you're being asked for? Is this to log in to your TurboTax account?