Home & business 2023 software issue

Forum|Forum|9 months ago
November 25, 2025
2 replies
43 views

I purchased the home & business 2023 filing software but can't install because my Mac book is too old to update to the latest OS software to install the turbo tax software so either there is a work around or can I be refunded for my purchase? My Mac book os 11.9 big sierra (2014 Mac book pro)

xmasbaby0

Level 15

If your older Mac does not meet the system requirements for the 2023 desktop software you can seek a refund for the fee you paid, and look for some other software or a paid tax pro to help you with your return. There is not a "work around" if your OS does not meet the system requirements.

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

xmasbaby0

Level 15

And....what about your 2024 return? It is too late to use online TurboTax for a 2024 return, so you need the desktop download for 2024 too, unless you seek other software or local paid tax help. Online software for 2024 is no longer available. Only 2025 software will be available ---sometime in early to mid December.