turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Hmm... it looks like we’ve hit a slight snag when e-filing Application kind of crashes when a new popup to connect to turbotax and enter credit card

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
JohnW152
Expert Alumni

Hmm... it looks like we’ve hit a slight snag when e-filing Application kind of crashes when a new popup to connect to turbotax and enter credit card

Try clearing your browser's cache and deleting your cookies, then try picking up where you left off.  See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If this doesn't help, see the TurboTax Help articles Why am I stuck in a loop in the File section of my return? and State install/e-file update loop: State not installed after installation or TurboTax needs to update..., if appropriate, for guidance.

santhaprabu
Returning Member

Hmm... it looks like we’ve hit a slight snag when e-filing Application kind of crashes when a new popup to connect to turbotax and enter credit card

The below workaround saved me!!!!

 

The only other suggestion I have is to change the address on the payment screen to 123 Main St, but leave the city, state and zip as it is. I have seen this work for others.  Let me know if this works.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies