Hidden Fees

[Oldgolfer73]

I did my Federal tax return using Turbo Tax. Last year I did the same with no charges it was free. This year when I got to the end of competing my return and I got a message saying I would have to pay $89 because I needed to use Turbo Tax  Deluxe to file my return.  I didn’t need the Deluxe program because my return was very basic. I used the Standard Deduction with no additional documentation. My return was identical to the one I filed on my 2022 return except the number changed. No change in the source of my income or no additional investments.  Don’t understand why I was charged for the deluxe version which I didn’t need. I was not told of this charge until I got ready to file my taxes. I paid it because I was not given another option. Why was I not given an option before I began the return?  This boarders on being unethical. I believe I was using the free version and wasn’t told any difference until the end and not given an option.

[DoninGA]

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

Please Note -

TurboTax Online: Important Details about Filing Form 1040 Returns with Limited Credits

A Form 1040 return with limited credits is one that's filed using IRS Form 1040 only (with the exception of the specific covered situations described below). Roughly 37% of taxpayers are eligible.

If you have a Form 1040 return and are claiming limited credits only, you can file for free yourself with TurboTax Free Edition or TurboTax Live Assisted Basic (if available), or you can file with TurboTax Full Service at the listed price.

Situations covered (assuming no added tax complexity):

• W-2 income
• Interest or dividends (1099-INT/1099-DIV) that don’t require filing a Schedule B
• IRS standard deduction
• Earned Income Tax Credit (EITC)
• Child Tax Credit (CTC)
• Student loan interest deduction

Situations not covered:

• Itemized deductions claimed on Schedule A
• Unemployment income reported on a 1099-G
• Business or 1099-NEC income
• Stock sales (including crypto investments)
• Rental property income
• Credits, deductions and income reported on other forms or schedules

[hodphyl-aol-com]

I had a very similar situation; however, I used the Deluxe version from Staples ($55).

As I was eagerly taking the last steps and agreeing to pay $20 to file my state returns, I was charged an additional $45 for using TurboTax with no opportunity to opt out.

       That is a dishonest, fraudulent method to squeeze customers out of a few extra dollars after  all the prior claims about how wonderful the system is.

[DoninGA]

Unfortunately you did not fully read the message presented in the program.  It told you that if you wanted to pay the TurboTax fees they could be paid from the federal tax refund and showed you the service charge for this option.  Since you only had the state e-file fee all you needed to do is decline this option and pay the e-file fee with a credit card.

[Oldgolfer73]

I read the instructions and there was no mentioned of having to use a Deluxe Version until the last step before I file my return. The only options given was to pay by having the fee taken out of my return or pay with my credit card. No option was given to decline the deluxe version with a charge of $89. I  paid with my credit card.  This was a trap to get the Extra $89 out of me. So much for the Free, Free, Free as advertised.  Bottom line  a tax return last year which was free cost $89 this year. 

[Tired of Hidden Fees]

Pretty insulting to say people didn't read the filing instructions. Yes there is an option to subtract the fees from your Federal Return or to use a credit card; however, it's not clear that the service fee goes away when using the credit card. Intuit offers additional information on every topic during the filing process but nothing on this fee. Furthermore, Intuit doesn't mention this fee on the advertised  product, where consumers would be able to make an informed decision. I like the product but won't be using it in the future due to this lack of transparency.

[kp_faherty]

I wish I read these posts before filing my taxes. I have been a loyal customer for years.. Last year I paid $167, this year was $397 when I got to checkout after completing my taxes. I added $79 Max benefits, but that should have been $246 total.
Turns out they upgraded me to live support without my consent and offered to deduct my Turbotax fee from my refund without explaining there is a $40 fee.
I also read everything so it's not me.
I should have been started on the same program I have used for years as I have for years and the fee should have been disclosed. All options should be transparent so customers are making the correct decisions for themselves.
I'm done. If TurboTax needs to extract an extra $150 unscrupulously from loyal customers, I will file with TaxSlayer next year. 
Companies are so short-sighted taking extra money in the short-term only to lose a long-term customer.