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cmulli77
New Member

Hi I was not a resident in the US for 2018 tax year. However, I bought Max and I can not lodge my tax return as I am missing a state and a zip. Is there away around this?

 
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3 Replies
rjs
Level 15
Level 15

Hi I was not a resident in the US for 2018 tax year. However, I bought Max and I can not lodge my tax return as I am missing a state and a zip. Is there away around this?

If you are a nonresident alien, you cannot use TurboTax to file your tax return.

 

If you are a U.S. citizen or resident alien, the mailing address that you enter in your tax return has to be your current address. That might not be the same as where you lived in 2018. If your current address is not in the U.S., delete all the address information that you entered. Just above the space for street address there is a pull-down list that says "U.S. Address." Click the little arrow to open the list, and select Foreign Address. Then you will be able to enter your current foreign address.

cmulli77
New Member

Hi I was not a resident in the US for 2018 tax year. However, I bought Max and I can not lodge my tax return as I am missing a state and a zip. Is there away around this?

Thanks for the response. I am a US citizen. I did not have a US address at all during 2018. However, when i bought Turbo Tax I used an old address linked to a US credit card and bought Max protection. It appears  I can not file my return under Max protection whilst I have a foreign address. So I am wondering how I can drop the Max protection (not a refund, just cancel it) after purchase so I can file.

Hi I was not a resident in the US for 2018 tax year. However, I bought Max and I can not lodge my tax return as I am missing a state and a zip. Is there away around this?

"ShippingInfoModel" Error When Paying For TurboTax Online

Workaround

This is caused when the MAX bundle is in the order and there are issues with the information entered in the Personal Info section. This can happen in the following situations:

  • You have a foreign mailing address entered, but are paying with a U.S.-based credit/debit card
  • The first name you've entered is only one letter

This can be resolved by temporarily changing your information under Personal Info, then changing it back before filing your return. If you have a foreign address, enter the U.S. billing address for the card you're trying to use. If you have only one letter as your first name, change this to your full first name, as shown on your social security card.

  1. Click on the Personal Info tab at the top
  2. Make the necessary changes to your personal Information
  3. Click the File tab at the top and click Start next to Step 1
  4. Continue to pay for TurboTax Online
  5. Continue through the interview until, in Step 3, you've signed the consent form for MAX Assist & Defend
  6. Return to Personal Info and set your mailing address back to the correct address, as described in steps 1-3, before transmitting your return

If you've followed the above steps and you continue to get the error message, it can be resolved by removing the MAX Benefits from your order, which will allow you to file.

Note: If you choose to remove the MAX bundle and file, you will not be able to order it later.

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