Hi, I've waited seven months and after many many long phone calls I was just told my federal was rejected. They won't tell me why and how to fix it not sure what to do.

[caitlinkopke]

durning these many phone calls they have told me they have to transfer the issue to a different department and they will contact me in 1 week, 1 month, 2 months etc.

[xmasbaby0]

Who told you that your return was rejected?   Who have you been phoning?   

Did you e-file?  E-file rejections come from the IRS.   If your e-file was rejected it should say so in your TurboTax account.

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?  

https://www.irs.gov/refunds         

  Or does your account say “Ready to Mail?”

Note:  If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

If your return was rejected for AGI then try using zero, or you can print sign and mail the return.