Hi, I'm using TurboTax desktop on my Mac. Everything is updated to the latest versions. Each time I try to import my data from JP Morgan Chase, TurboTax crashes.

I'm able to sign in to my Intuit Account and my Chase account successfully, and the webpage shows a success message, however as soon as that pops up, the desktop application crashes and the data/files fail to import into TurboTax

posted

Connect with an expert

3 Replies

Hi, I'm using TurboTax desktop on my Mac. Everything is updated to the latest versions. Each time I try to import my data from JP Morgan Chase, TurboTax crashes.

Here is a link to sign up for updates on this issue: Why are some TurboTax customers receiving a crash error after a successful import from their Financi...

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Hi, I'm using TurboTax desktop on my Mac. Everything is updated to the latest versions. Each time I try to import my data from JP Morgan Chase, TurboTax crashes.

Thanks, but the link you provided appears broken...the page says

"We're sorry, we can't find the page you requested."

Hi, I'm using TurboTax desktop on my Mac. Everything is updated to the latest versions. Each time I try to import my data from JP Morgan Chase, TurboTax crashes.

You're right, that page appears to have been removed.

Try clearing your browser's cache and deleting your cookies -- this will sometimes facilitate your import. See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If that isn't helpful, see the following TurboTax Help articles for potential fixes:

Still have questions?