Help options with Premier

Forum|Forum|4 years ago
March 9, 2022
2 replies
4 views

I just submitted my taxes (and they were accepted by the IRS and State), but I had a few minor questions. I tried using the robo help and got nowhere. I checked the forums and found nothing that answered my questions. Is there a help option for minimal assistance, or does asking for a support call automatically kick you into the higher cost Premier Live level?

DaveF1006

Level 15

You may ask those questions in this forum and we are live people.

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MGKruAuthor

Level 2

But this forum is only live today for newbies, right? I am a newbie but filed a few days ago before this forum event was announced. If I file with TurboTax next year, and have a question, there is no live option without going Premier Live?

AamilD

Level 9

No, this forum is not for today. You can post your question in this forum whenever you have questions and one of your experts would assist you with your tax questions, regardless of which type of product you use.

berry2

Level 2

I was able to download my interest/dividends from my brokerage, but not my stock sales--why

Seems like you shouldn't have to do 2 separate downloads--TT should do everything at once

RobertB4444

Level 15

Your brokerage should combine everything into one statement for you and then it would download all together. You should reach out to them to do that before next year.

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