HELP NEEDED downloading

mdkjmay · ‎February 3, 2025

I have my purchased code but but software won't download to my MAC.

Get error saying TURBO TAX can't be updated as a Read Only volume. Move Turbo Tax to your Applications folder and relaunch it from there. Updated MAC to latest operating system as well.
I've done this several times and still get same message. PUZZLED ???

Vanessa A · ‎February 3, 2025

This sounds like you have downloaded the .exe file instead of the .dmg file. A MAC cannot open or use the .exe file as this is a windows only file.

You will need to call Product Support at 800-446-8848 for assistant in switching to the correct version since you already paid.

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View solution in original post

Vanessa A · ‎February 3, 2025

This sounds like you have downloaded the .exe file instead of the .dmg file. A MAC cannot open or use the .exe file as this is a windows only file.

You will need to call Product Support at 800-446-8848 for assistant in switching to the correct version since you already paid.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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HELP NEEDED downloading