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"Help article" re: Apple software installation settings does not open, and Apple won't load the app.

Forum|Forum|7 years ago
June 7, 2019
6 replies
26 views

I get an error message, “TurboTax Home Business 2015” can’t be opened because the identity of the developer cannot be confirmed.Your security preferences allow installation of only apps from the Mac App Store and identified developers.

Google Chrome downloaded this file today at 1:19 PM from pesdld.shop.intuit.com

TurboTax Self Employed Online

Best answer by Doc5108

Yeah I had the same problem, the following should solve the problem.

Go to your System Preferences, located in your Applications Folder, open it select (Security & Privacy) Click on the General Tab. Change (Allow apps downloaded from) to (Anywhere). You may have to Click on the Padlock and enter your admin password. Then Start Turbotax allow TurboTax to update. Then after Turbotax has run once you can change the (Allow apps download from) setting back to the more secure default setting to (Mac App store and Identified Developers),

Hope this helps.

Level 4

Yeah I had the same problem, the following should solve the problem.

Go to your System Preferences, located in your Applications Folder, open it select (Security & Privacy) Click on the General Tab. Change (Allow apps downloaded from) to (Anywhere). You may have to Click on the Padlock and enter your admin password. Then Start Turbotax allow TurboTax to update. Then after Turbotax has run once you can change the (Allow apps download from) setting back to the more secure default setting to (Mac App store and Identified Developers),

Hope this helps.

robinmonk2013Author

Level 2

Not being fully awake, I hadn't thought of that.... but that solved the problem. Thanks!