do you get an error message? if so what is it?
does your computer meet the minimum system requirements for installing and using the desktop app?
you could try uninstalling and then reinstalling but that will present a problem if you no longer have the license code.
TurboTax 2021 is the current version and is used to prepare a 2021 return. Did you only recently install it, and having trouble with your first launch of the program? Or had you been running the program OK previously, but now it's trying to install an update that fails?
Did you install it from a 2021 CD or from a downloaded installation file? And are you referring to the Windows version or the Mac version?
If there's an updating issue, and if you are using the Windows version, you can try installing a manual update:
FAQ: Manual update for TurboTax for Windows personal tax products:
Thanks for your prompt response.
The OS is Windows 11 and I purchased Turbotax last year. Every time that I started Turbotax this year it tried to update itself and then failed. I now need to seriously run it to complete my tax return as the time is running out.
I used the link you provided and downloaded the update and ran it successfully. Then I tried to run Turbotax again and at the beginning it wants to check for updates again. I think if I allow it to check for update it will fail again. Could you please advise what the next step needs to be.
(I guess if I installed the latest version manually there is no need for another update)
does the program crash after the update fails or does it open
if you can get to the opening screen
at the top there should "file" "online" "help"
click on online
click on updater preferences
switch to "ask me before getting updates"
choosing this option may void the accuracy guarantee
if you can't get there you'll need to contact support.
Thank you. After a number of attempt I could finally interrupt the update and get to the program window. I changed the setting to not auto-update at startup. I also checked the history of updates and there are several successful update downloads but no successful installation. The software is actually the original version that I purchased last year and has no updates.
I am wondering if this version is flawless and ok to be used.