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Having trouble continuing through Turbo Tax when filling in my name and date as consent for the CSIdentity Corporation "MAX" additional $59 protection option?

Turbo Tax is not registering that my name and date have been entered. So it won't let me proceed to file.
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1 Reply
CatinaT1
Employee Tax Expert

Having trouble continuing through Turbo Tax when filling in my name and date as consent for the CSIdentity Corporation "MAX" additional $59 protection option?

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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